What to do in case of an emergency?

During business hours, you may call 254/793-3103 and a customer service representative will be glad to help you. After hours and on weekends, dial 254/793-3103 and press 1 to see if the leak has already been reported or press 3 to report a new problem. Leave your message, a phone number and the location of the new problem. A technician will call you within fifteen minutes after they receive your message. During a major water break that has already been reported, the phone message is updated every two hours with the latest on the water outage. If this is a life threatening emergency please call 911 or contact Florence Police at (254) 793-3110 or the Williamson County Sheriffs Department at (512) 869-7423.